Help Center

Support Center

We're here to help. Find answers below or reach out directly.

Frequently Asked

Common Questions

General

Trigemeo is an independent game and app development studio creating atmospheric board games, innovative puzzles, and smart everyday tools.

Trigemeo is a studio brand created and owned by Alexandr Ivanov. Android apps are published through Freebird s.r.o. (Czech Republic). iOS apps are published directly by the developer.

Our team works across Europe, with operations in the Czech Republic and Portugal.

Games & Apps

We develop for iOS (App Store) and Android (Google Play). Some projects may also be available on the web.

Most of our games are free to download with optional premium features available through in-app purchases or subscriptions. Each app's pricing is clearly stated on its store page.

Please email support@trigemeo.com with the app name, your device model, OS version, and a description of the issue. Screenshots or screen recordings are extremely helpful.

Most gameplay features work fully offline. Certain features like multiplayer (via Game Center) and cloud saves require an internet connection.

Absolutely. We have several projects in active development. Check our Projects page for updates.

Purchases & Subscriptions

Open the app and look for a "Restore Purchases" button in the settings or store section. Your purchases are tied to your Apple ID or Google account and can be restored on any device.

Subscriptions are managed through your device:

  • Apple: Settings → [Your Name] → Subscriptions.
  • Google: Play Store → Menu → Subscriptions.
⚠️ Uninstalling the app does NOT cancel your subscription. Please cancel before uninstalling.

First, try the "Restore Purchases" function. If the issue persists, contact us at support@trigemeo.com with your purchase receipt. You can also request a refund directly from Apple or Google.

Privacy & Data

We collect minimal technical data (crash logs, device model, OS version) to fix bugs. We do NOT collect your name, location, contacts, or payment details. See our full Privacy Policy for details.

Uninstall the app to delete all local data. For platform data (Game Center, Google Play Games), manage it through your account settings. For a full data erasure request, see the Account & Data Deletion section below or email support@trigemeo.com.

No. None of our applications request or access your location data.

Contact Us

Send Us a Message

Can't find your answer? Write to us directly. We respond within 48 hours.

Your Rights

Account & Data Deletion

You are always in control of your data. Here's how to delete it.

Delete Local Game Data

All game progress, settings, and preferences are stored locally on your device.

Action: Uninstall the app. This permanently removes all local data.

Delete Platform Gaming Data (Google Play Games & Apple Game Center)

If you signed in to platform gaming services for leaderboards and achievements, you can delete this data anytime:

🤖 Android (Google Play Games):

  • Via Play Games App: Open the Google Play Games app on your Android device → Tap ⋮ (Menu) or Profile → Settings → Scroll to Your data → Tap Delete Play Games account & data → Under "Delete individual game data", find the game (e.g. Brandub) and tap Delete.
  • Via Web: Go to Google Account Connected Apps or play.google.com/settings to manage or remove game data associated with your Google account.

🍏 iOS (Apple Game Center):

  • Go to Settings → Game Center on your iPhone or iPad to manage your profile, nickname, achievements, or sign out to stop data synchronization.

Cancel Subscriptions (If Applicable)

If you have an active premium subscription, cancel it before uninstalling:

  • Apple: Settings → [Your Name] → Subscriptions → [App Name] → Cancel.
  • Google: Google Play → Menu → Subscriptions → [App Name] → Cancel.
⚠️ Uninstalling the app does NOT cancel active subscriptions. Please cancel subscriptions prior to removal.

Request Full Data Erasure / Support Assistance

Trigemeo operates with a privacy-first architecture: we do not maintain independent player accounts, tracking databases, or personal profile servers. Your gameplay data is stored on-device (deleted via Step 1) and in platform gaming services (deleted via Step 2).

If you require confirmation of data erasure, assistance with account deletion, or wish to exercise any rights under GDPR / CCPA:

  • Send an email to support@trigemeo.com with the subject: "Data Deletion Request".
  • Include the app name and your device platform (iOS / Android).
  • Our team will acknowledge and process your request within 48 hours (and complete all formal actions within 30 days).

For dedicated privacy queries, you may also write directly to privacy@trigemeo.com.